• How do I switch to a Professional Snapchat account?

    Part One: Create a Business Account

    1. Open Snapchat's Ads Manager (https://ads.snapchat.com).
    2. Type in your Snapchat login credentials.

    3. After logging in, you will be prompted to add: Business Name, Business Email, and your name. Then, click Next.

      šŸ’”

      Tip: If you've already created a Snapchat business account there's an option to Skip Ad Creation.

    4. Fill out further information about your business: location, currency, phone number, and website. Then, click Next.

    5. Review and confirm to create your business / Ads Manager account. After, you'll be redirected to your Business Dashboard.

    Part Two: Link a Public Profile

    1. In your Ads Manager hub, click the home menu on the top left.

    2. Select Public Profiles.

    3. Click on I already have a Snapchat Account.

      Note: If you'd to start fresh you click the Create a Snapchat Account.

    4. In the new window, type in your Snapchat login credentials.

    5. A new pop-up will appear confirming to Connect to Business.

    6. The linked account will now appear under Profile Manager.

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    Connect your Socials
    Troubleshooting
  • Why am I receiving an error message when I try to authenticate?

    If you're receiving an error message when trying to authenticate your social account(s), we're here to help! We'll review some error messages below and the ways you can troubleshoot.

    šŸ’”

    Tip: Visit Connect Your Socials for step-by-step guides on linking different types of social platforms to your Link Accounts page.

    Instagram

    Please verify that you are connecting to the correct FB page with your IG business or Creator account. If this is a personal IG account, you don't need to connect it.

    There are three reasons why you might be receiving this error message:
    1. Instagram is set as a personal account.Ā 

      Note:Ā If you do not plan to update to a professional Instagram account, you can still add your username. However, you and your Campaign Manager will not receive most of these benefits.

      To add your personal Instagram account:

      1. In your Link Accounts page, click Screenshot 2023-09-22 at 12.56.44 PM.png (orĀ + Add Another).
      2. SelectĀ Instagram.
      3. Hover over the new section and clickĀ Add account.
      4. Enter your username or the full URL of your Instagram account.
      5. Click Screenshot 2023-09-22 at 1.00.26 PM.png (orĀ Add) to confirm.
    2. A Facebook Page is not connected to your professional (business or creator) Instagram account.

      Note: The Facebook Page can be blank and does not necessarily have to be active. However, you are required to connect a public to your professional Instagram account; a public personal Facebook account will not work.

    3. The format of the Facebook Page URL provided is not supported.

      Note: Facebook Page URLs that contain a string of numbers (e.g. https://www.facebook.com/profile.php?id=123456789123456) are not supported in Meta's authentication workflow.

    To fix this, you must:

    1. Update your Instagram account type to a business or creator account.
    2. Connect or create a Facebook Page through your business or creator Instagram account.
    3. Request a change to your Facebook Page name; an example of a valid URL would be https://www.facebook.com/metmuseum

    Ā 

    You did not allow all requested scopes.


    As a standard, most social platforms request that you review third-party permissions when linking your account with a partnering brand/agency. All permissionsĀ must be enabledĀ to successfully authenticate your social accounts.

    To fix this, there are two parts ā€“ Facebook and your Link Accounts page.

    Part One

    1. Login to your Facebook account.
    2. Click onĀ Settings & Privacy.
    3. In the dropdown, select Settings.Ā 
    4. Click onĀ Business Integrations.
    5. FindĀ CreatorIQ.
    6. Click Screenshot 2023-09-22 at 1.31.57 PM.png (orĀ Remove).

    Part Two

    1. After removingĀ CreatorIQ, navigate back to your Link Accounts page.

      Note: Your Link Accounts is the page you received from your Campaign Manager to connect your social account(s).

    2. Hover over your Instagram handle and click Screenshot 2023-09-22 at 1.36.19 PM.png (orĀ x) to remove it.
    3. Click Screenshot 2023-09-22 at 12.56.44 PM.png (orĀ Add another).
    4. SelectĀ Instagram.
    5. Hover over the new section and link your Instagram account.

    Note: We understand how important your data is, so we only collect read-only information. Please review our privacy practices for further information!

    2023-03-17_17-07-04__1_.gif

    All Platforms

    The social handle that you have selected is associated with another account that already exists. Please verify that you have entered the right social account, or contact support for assistance.

    If you're still receiving this error message after double-checking that your username/URL is correct, please notify our Support Team for further assistance!

    Connect your Socials
    Troubleshooting
  • How do I create a Facebook Page?

    A public Facebook Page is an essential requirement before being able to link your Instagram account to your Link Accounts page. Connecting your Instagram to your Link Accounts page allows brands and agencies to pull real-time metrics, automatically collect Instagram Stories, and collaborate with brands/agencies on Ad Permissions.

    There are two ways that you can create a Page: through Facebook and Instagram.

    Ā 

    CIQTransparent.png How-Tos


    Create through Facebook
    1. Log into your personal Facebook account.Ā 
    2. Navigate to https://www.facebook.com/pages/create.Ā 
    3. Under theĀ Create a Page section, fill out the details under Page Information (Page name, category, and description).
    4. Click Create Page.

      Screen_Shot_2022-05-10_at_11.44.46_AM.png
    Create through Instagram
    1. Open your Instagram app on a mobile device.
    2. In the navigation bar, tap on your profile picture on the bottom right.
    3. ClickĀ Edit ProfileĀ in your profile header.

      IMG_1B6AF5A9B033-1.jpeg

    4. UnderĀ Profile Information, tap onĀ Page. A pop-up will appear giving you the option to:Ā Create Facebook Page orĀ Connect existing Page.

      IMG_4BDA973EDDD1-1.jpeg

    5. In the pop-up, select Create Facebook Page.

      IMG_1C6D298D7169-1.jpeg

    6. Go through the setup process of creating your new Page.
    7. After successfully creating your new Page, it will now be listed under Profile Information.
    Connect your Socials
    Troubleshooting
  • How do I check to see if my Facebook Page is published?

    In order to allow Ad Permissions and Link your Instagram account, you'll need to have a published and public Facebook Page. To check to see if your Facebook Page is published, you can either:

    View your Facebook Page status on Mobile

    1. Go to your Facebook app and click on the Menu iconScreen_Shot_2021-11-11_at_12.23.33_PM.pngon the bottom right of the screen.
    2. From the Menu page, click on Your Pages.

      Screen_Shot_2021-11-11_at_11.59.28_AM.png

    3. All published pages will be listed above the Unpublished Pages list.

    View your Facebook Page status on Desktop

    1. Go to Facebook and click on Pages in the navigation bar on the left hand side of the page.

      Screen_Shot_2021-11-11_at_2.47.59_PM.png

    2. Select the Page you want to confirm is published.
    3. Scroll down on the navigation bar and click on Settings.
    4. Check the Page Visibility to ensure that your Page is published.

      Screen_Shot_2021-11-11_at_2.50.32_PM.png

     

    šŸ“ Note

    Pages can also be accessed by clicking on the Settings icon Screen_Shot_2021-11-11_at_2.36.49_PM.png in the top right corner of your Facebook desktop app. From this Settings menu, click on Pages under the Socials header and follow steps 2-4 above.

    Connect your Socials
    Troubleshooting
  • How do I switch from a Personal to a Professional Instagram Account?

    āš ļø Warning

    A Professional Account is required to link your Instagram profile to your Creator Dashboard.

    What is a Professional Instagram account?

    Professional Instagram accounts provide additional features that help Creators and publishers manage and measure their business on the platform. There are two types of Professional accounts: Business and Creator. Both of these types of accounts provide additional analytical insights into your profile's content performance and audience data.

    How do I change my account type?

    1. Begin by opening the Instagram app on your mobile device
    2. In the bottom navigation bar, tap your profile picture on the right.Ā 
    3. Tap 588a6507d06f6719692a2d15.png on the top right.
    4. In the menu, tap IMG_A8F254A6F76B-1.jpeg (orĀ Settings).
    5. SelectĀ IMG_3885.PNGĀ  (or Account), in the Settings menu.
    6. Scroll to the bottom and tapĀ Switch to Professional Account.
    7. TapĀ ContinueĀ after reviewing all the details.
    8. Go through the setup process, which will include choosing between a Business or Creator account:

    IG Question.jpeg Ā 

    Now that you've switched to a Professional account, you can head over to your Creator Dashboard Link Accounts page to connect your Instagram profile!
    Connect your Socials
    Troubleshooting
  • How do I connect my Instagram Account to my Facebook Page?

    In order to link your Instagram account to your Creator Dashboard successfully, your Instagram account must be connected to a public Facebook Page. However, the Page does not necessarily have to be active or contain any information or posts.

    āš ļø Warning

    Facebook Pages are different than profiles. Profiles focus on personal information (e.g. interests, hometown, current city) while Pages connect businesses and creators to their fanbase. Click here to learn more about the difference.


    There are two ways to link your Instagram Account to your Facebook Page; within Instagram or within Facebook.Ā 

    Link your Accounts within Instagram:Ā 

    1. Begin by opening the Instagram app on your mobile device.
    2. In the navigation bar at the bottom of your screen, tap on your profile picture on the right.
    3. ClickĀ Edit ProfileĀ in your profile header.

      IG Options.jpeg

    4. UnderĀ Profile Information, tap onĀ Page.

      IMG_4BDA973EDDD1-1.jpeg

    5. A pop-up will appear giving you the option to either Create Facebook PageĀ orĀ Connect existing Page. Select one of these options.

      šŸ“ Note

      If you have an existing Page, it cannot be connected to two different Instagram accounts. We recommend linking one Page to one Instagram account only.

      IMG_1C6D298D7169-1.jpeg

    6. Go through the setup process of connecting or creating your Page.
    7. Once successfully linked, your Facebook Page's name should now be listed under Profile Information.

    Link your Accounts within Facebook:Ā 

    To connect your Facebook page and Instagram account within Facebook follow the steps below:

    1. Go to Facebook and click on Pages in the navigation bar on the left-hand side of the page.

      Screen_Shot_2021-11-29_at_3.55.19_PM.png

    2. Select the page you want to use.

    3. Scroll down to the navigation bar and click Settings.

    4. Scroll down on the navigation bar to Instagram.

    5. On the Connect to Instagram page, click on Connect Account.

      Screen_Shot_2021-11-29_at_3.57.22_PM.png

    6. Next, you'll be prompted to log into your Instagram account to complete the linking process.

    šŸ’”Tip

    If you're ready to connect your Instagram account, visit How do I link my Instagram Account? for next steps.

    Connect your Socials
    Troubleshooting