If you're receiving an error message when trying to grant Ad Permissions for your Facebook or Instagram accounts, we're here to help! The steps you'll take to resolve these errors are specific to the error message that you're seeing. Click on an error message below to see the ways you can troubleshoot it.
Tip: Visit How do I set up Ad Permissions for Facebook and Instagram for a step-by-step guide on how to grant Ad Permissions to your partnering brand or agency.
Error Message: Uh Oh! we’ve encountered an error! Please close the page and try again.
There are three reasons why you might be receiving this error message:
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There may have been a temporary issue with Instagram or Facebook.
To resolve this, you can simply close the page and try again. We recommend trying in an incognito window for best results.
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An issue with your device's cache.
To resolve this, simply clear your browsing history and try again, or try granting Ad Permissions in an incognito window instead.
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Your Instagram account is not linked to a Facebook Page.
To resolve this, you should connect or create a Facebook Page through your business or creator Instagram account, following these instructions.
Error Message: Unfortunately the account you’ve logged in with doesn’t have permissions for the requested pages.
There are two reasons why you might be receiving this error message:
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You may have used the wrong Facebook account to log in.
To resolve this, double check that the Facebook account you are logging into has access to the Facebook Page that is linked to the Instagram account for which you are trying to grant Ad Permissions.
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Your Instagram account is not linked to a Facebook Page.
To resolve this, you should connect or create a Facebook Page through your business or creator Instagram account, following these instructions.
Error Message: The page doesn't belong to your account.
There are two reasons why you might be receiving this error message:
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You may have used the wrong Facebook account to log in.
To resolve this, double check that the Facebook account you are logging in to has access to the Facebook Page that is linked to the Instagram account for which you are trying to grant Ad Permissions.
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Your Instagram account is not linked to a Facebook Page.
To resolve this, you should connect or create a Facebook Page through your business or creator Instagram account, following these instructions.
Error Message: Your account only had permissions to link one of the pages.
There are two reasons why you might be receiving this error message:
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You may have used the wrong Facebook account to log in.
To resolve this, double check that the Facebook account you are logging in to has access to the Facebook page that is linked to the Instagram account for which you are trying to grant Ad Permissions.
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Your Instagram account is not linked to a Facebook Page.
To resolve this, you should connect or create a Facebook Page through your business or creator Instagram account, following these instructions.
If, after trying the troubleshooting steps you find in this article for the error you're seeing, you're still not able to grant Ad Permissions to your partnering brand or agency, please contact our support team!