If you've activated your Creator Dashboard account, but would now like to update your login email or your password, this article will take you through a step-by-step guide. Click on the relevant section below to view the steps you'll need to take to change your login email or your password:
How to Change your Login Email
When you were invited to partner with a brand or agency via the Creator Dashboard, the email that you received your invite on is the default email address that your partner has on record for you. However, you may have a different email address that you would prefer to use to log in. If so, follow the below steps to update your login email.
⚠️ Warning
The steps for changing your login email outlined below will only be applicable if you activated your Creator dashboard with an email and password combination. Skip to the Note at the bottom of these steps if you would like to update your login email after activating your Creator Dashboard via Google or Facebook.
- Select 'Account Settings' in the dropdown menu on the top right hand side of your Creator Dashboard.
- Click 'Change Email'.
- Enter your new login email address.
- Click 'Save'.
A verification link will be sent to your new login email. Please confirm the change via the verification link within 24 hours; if you're unable to verify your new email within time time frame, your login credentials will revert to original email, and you will need to proceed through the steps above again.
📝 Note
If you initially logged in via Google or Facebook, you will need to create a password before you can change your login email. Be sure to click on 'Create Password' to continue. After creating a password, you will then be able to change your login email using the instructions above.
How to Change your Password
📝 Note
This password reset method requires you to be logged in to your Creator Dashboard. If you cannot remember your password, so can't log in, please use the Forgot your password? link on the login page to reset your password.
- Select 'Account Settings' in the dropdown menu on the top right hand side of your Creator Dashboard.
- Click Change Password.
- Next, you'll need to enter your current password and then enter your new password as prompted.
- Once you've entered your current and new passwords, click Save. You'll see a pop-up window asking you to confirm that you would like to change your password. Note that updating your password will log you out of the Creator Dashboard on all devices, and you'll need to log back in using your new password.
- You've now successfully changed your password! Remember to log back into your dashboard using your new password.
If you run into any issues following the above steps to change your login email or change your password, please reach out to the CreatorIQ Support Team!