• How can I check my payment status and history?

    If you're collaborating with a brand or agency on Campaigns where you'll be paid for your participation, you can see the details of your payments through your Creator Dashboard.

    Checking your Payment Status

    You can check for payment updates through the What's New section in your Creator Dashboard. Here's an example of what that might look like: Screenshot 2023-09-15 at 11.25.07 AM.png

    Checking your Payment History

    You can also view a history of all your transactions along with the associated payment statuses through your Dashboard's Profile Information > Payment History tab:

    Screenshot 2023-09-15 at 1.19.39 PM.png

    Note: Your Profile Information page is accessible by clicking the profile image in the top right hand corner of your Dashboard.

    Accessing your Payment Invoices

    Depending on your partnering brand or agency, you may be able to download your invoices directly from your Profile InformationPayment History tab:

    Tipalti iFrame.2023-09-15 12_45_03.gif

    1. In your Payment History tab, click the Next, orScreenshot 2023-09-15 at 12.57.01 PM.png button, next to a transaction.
    2. Click the Download PDF, or Screenshot 2023-09-15 at 12.53.50 PM.png, button.
    3. Name your file and select a folder on your device.
    4. Click Save.

    Note: If the option to download the invoice from your Creator Dashboard is not available, please reach out to Support to request the file.

     

     

    Get Paid
    Managing & Tracking Payments
  • How do I know how much I will be paid for a Campaign?

    When you are working with a brand or agency on a paid opportunity, you should see the total payable amount listed at the top of your Campaign Details page:

    Screenshot_2023-04-28_at_2.01.02_PM.png

    Additionally, you can look out for the 'Get Paid' section on your Campaign Details page to see how your total payable amount breaks down:

    Screenshot_2023-04-28_at_1.49.50_PM.png

    In this example, you can click on the Earn up to $50 button to view the payment summary based on the Campaign Requirements. If the payments are split by post, you'll see multiple line items listed here:

    Screenshot_2023-04-28_at_1.50.02_PM.png

    Get Paid
    Managing & Tracking Payments
  • How long will it take to process my payment?

    Processing times can vary based on the form of payment that you selected. Here's what you can typically expect after the payment has been approved by your partnering brand or agency.

    • E-Check: 4-5 business days
    • Wire: 1 business day
    • Check:
      ▸ 7-10 business days in the US
      ▸ International payments can take longer, depending on your country
    • ACH: 3-5 business days
    • PayPal: 1-2 business days

    ⚠️ Warning

    If you are trying to change your original selected form of payment, please get in touch with your Campaign Manager at your partnering brand or agency as soon as possible.

    If you selected Check as your payment method and over 10 business days have lapsed without receiving the check in the mail, you can request a Stop Payment with Support and payment will be reissued according to your updated payment details.

    Get Paid
    Managing & Tracking Payments
  • What information should I provide for payment?

    If you're expecting payment for your participation in a campaign, please provide the information listed in:

    Note: Visit our FAQs about Payments for information on timelines and how you can check your current payment status.

    Section I: General Information

    • Name
    • Email address
    • Signed W-9 (US) or W-8BEN (International)
    • Bank account (Section II) or PayPal information (Section III)

    Section II: Bank Account

    • First and last name – enter exactly as it appears in your bank account
    • Name of the financial institution
    • Routing number
    • Account number (checking account only)
    ⚠️

    Warning: If selecting payment through a bank account, please provide a checking account only. Submitting information for a savings account will delay the process.

    Section III: PayPal

    • PayPal email
    • First name registered in PayPal
    • Last name registered in PayPal
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    Managing & Tracking Payments
  • Where is my commission payout?

    Affiliate marketing can be a powerful tool for you to earn commissions when you promote products or services in your content. However, sometimes commissions can go untracked or the attribution chain can be broken, which can lead to differences in the commission that you earn and the commission that you expect. Understanding how affiliate tracking works and the reasons it may not work is crucial for effectively managing your affiliate partnerships.

    How Affiliate Tracking Works

    Affiliate tracking records the actions that happen after someone clicks on one of the unique links that you've provided to your audience. When a consumer makes a purchase through this link, an affiliate network, the sale can be directly attributed to you and that's how your commission payouts are calculated. This process typically involves tracking cookies or similar technologies that help recognize and remember the consumer’s journey from the affiliate link to the purchase.

    Common Reasons for Missing Commissions

    There are certain actions that your followers can take that might interrupt the affiliate tracking process. Some common ones include: 

    • Browser Switching: If a consumer opens your affiliate link in one browser (e.g., Instagram's in-app browser) and then switches to another browser (like Chrome or the retailer’s mobile app) to complete the purchase, the tracking cookie may not carry over. This means that the purchase is no longer tied to your unique link, and so any commissions that you might earned through this purchase cannot be recorded.
    • Coupon or Discount Browser Extensions: Browser extensions like Honey that are designed to automatically apply coupons on the checkout page can override your affiliate link. These extensions may end up "taking credit" for the purchase, leading to a loss of commission for you.
    • Advanced Privacy Settings: Some consumers use advanced privacy settings or cookie blockers. Features like Apple’s “Intelligent Tracking Prevention” or ad blocking extensions can  the functionality of affiliate tracking cookies, which interferes with the tracking process.
    • Non-Eligible Items: Certain products or services may not be eligible for commissions. These can include gift cards, items under specific promotions, or certain categories like services. If a consumer purchases only these non-eligible items through your link, the sale may not be recorded in the affiliate network. The brand that you are partnering with will determine what items are eligible on their website, so policies that apply to one partnership won't necessarily apply to other affiliate partnerships that you engage in.
    • Subsequent Clicks: If a consumer clicks on another link or ad before making a purchase, but after clicking on your unique link, this can override the attribution for the sale. Affiliate networks often use a "last click" attribution model, where the last click before the purchase is credited for the sale. For example, if a consumer clicks on your link and then clicks on an ad on the retailer's website, the commission might be attributed to the ad instead of your affiliate link.

    Troubleshooting Missing Commissions

    If you think you might be missing commissions for a transaction, here are some ways that you can figure out what happened:

    • Verify Link Destination: Ensure the destination URL you use to generate your tracking link doesn't contain conflicting tracking information (e.g. UTM parameters) that could interfere with affiliate tracking. Avoid using links from sources like Google Ads, as these links often include additional tracking parameters.
    • Check the Eligibility of Products: Check the terms of your partnership and be aware of which products or services are eligible for commissions. You may need to reach out to the brand that you are partnering with to verify this information, and you can choose to communicate these exceptions to your audience when you promote your link.

    Contacting Us for Support

    If you believe an order should have been attributed to you but you're missing the commission that should have been earned, please contact us for assistance. Be sure to provide the following information so we can help you get to a resolution as fast as possible:

    • Order ID/Number: The unique identifier for the specific transaction.
    • Date of the Order: The date and time (if available) the purchase was made.
    • Subtotal/Amount: The subtotal for the purchase before discounts, shipping and taxes. If the subtotal is not available, please provide the total value of the order instead.
    Get Paid
    Managing & Tracking Payments
  • Which IRS forms do I need to fill out before getting paid? W-9 vs. W-8BEN

    To receive payment for a paid collaboration, you must fill out an IRS form. The IRS form required will depend on your location of residence.

    📝 Note

    Please fill out one of the listed IRS forms. After completing the form, upload the file to your Creator Dashboard with your partnering brand or agency – not the IRS.

    W-9 Form

    The W-9 IRS form should be used for Creators residing in the United States. With this form, your partnering brand or agency will receive your Tax Identification Number – or TIN – for payment.

    Screenshot 2023-09-22 at 10.26.44 AM.png

    🌎 IRS.gov source: https://www.irs.gov/pub/irs-pdf/fw9.pdf

    ⚠️ Warning

    Different fields must be completed when filing as a Creator (individual) or as a business. Below is a helpful checklist of fields and items to complete.

    Individual / Creator:

    Fields #1 , #3, #4, #5, #6, #7
    Part 1 → Social Security Number
    Part 2 → Signature & date

    Business:
    Fields #1, #2, #3, #4, #5, #6, #7
    Part 1 → Social Security Number & Employee Identification Number
    Part 2 → Signature & date

    W-8BEN Form

    The W-8BEN IRS form is for Creators residing outside of the United States. With this form, your partnering brand or agency will receive information – like your Foreign Tax Identifying Information – for payment.

    Screenshot 2023-09-22 at 10.28.03 AM.png

    🌎  IRS.gov source: https://www.irs.gov/pub/irs-pdf/fw8ben.pdf

    Instructions:

    1. When selecting the W-8BEN, the Creator Dashboard will require you to provide a Certificate of No US Activities. In this step, select the check box and enter your legal name.
      Screenshot 2023-09-22 at 10.47.04 AM.png
    2. On the Identification of Beneficial Ownership (Part I) page, fill out your Legal Name and Address. Click Continue.
    3. On the subsequent page, select Check if FTIN not legally required. Do not fill out any other fields. As a general rule, wages earned by nonresident aliens for services performed outside of the United States for any employer are foreign source income and therefore are not subject to reporting and withholding of U.S. federal income tax. Click Continue.
      Screenshot 2023-09-22 at 10.51.14 AM.png
    4. On the Claim of Treaty Benefits (Part II) page, leave all fields blank. Click Continue.
    5. On the Certification (Part III) page, select all checkboxes. Indicate I am signing for myself and enter your Name and Contact email at the bottom of the page. Click Submit Form.
      Screenshot 2023-09-22 at 11.06.57 AM.png
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    Managing & Tracking Payments