If you're participating in an affiliate program with a brand or agency that allows you to earn commission when your followers make purchases using your affiliate link or coupon code, you can view your commission details directly in your Creator Dashboard.
In this article, we’ll walk you through where to find data about your affiliate performance and commissions, and explain the details shown for each transaction.
Expand the below sections for instructions on finding and understanding your commission information:
In your Creator Dashboard, look for the Performance page your left-hand side navigation menu, which should look something like this:
The Performance page displays your affiliate performance across all your current and past campaigns in one place, split into three different views:
- Overview — Summarizes key metrics across all campaigns you have participated in. If you are earning payments through affiliate links or commissions, a Commissions & Sales section will also displayed at the bottom of the page.
- Links — Combines performance data across all your tracked links, including clicks, transactions, commissions, and sales.
- Commissions & Sales — Provides you with details about each transaction that uses one of your tracked links, broken down by status (Approved, Pending, or Declined) and currency. Please note that if you are earning commissions in more than one currency, you'll only be able to view performance for one currency at a time.
Note: If you do not see a Links tab in your Performance page, this means that you do not currently have any affiliate links associated with your creator profile. Similarly, if you cannot see a Commissions & Sales tab, this means that you do not have any transactions associated with your account yet. If this is not expected, please reach out to your Campaign Manager, or contact the CreatorIQ Support team.
From each tab within the Performance page, you can use the available filters to locate specific links or transactions, allowing you take a closer look at what is driving your performance and sales. From here, you can also export the data into a CSV spreadsheet if you would like to save this information for your personal records.
Tip: Use the Link Generator to rename your links to include the linked product and link placement. This makes it easier to track which links and link placements are driving the most commission, and allows you to use this information to optimize your affiliate link usage.
For example, labelling your link 'Coffee Face Mask | Link in Bio' would enable you easily see which commissions were from the coffee face mask you linked in your bio, and if this link performed well, optimize your performance by adding more links to your bio in future, or linking to similar products.
When you log in to your Creator Dashboard, look for a Promo Codes section, similar to this:
In this section you'll see details for any active codes, and below this you can click View Performance to open to open your Promo Code Performance window.
In this window, you will see a detailed overview of your promo code sales and commission transactions like the one below.
From here, you can select a date range using the Select Period button to view your performance totals and use the CSV icon () to download a spreadsheet of your transactions.
Now that you know how to find your affiliate performance and commission information in your Creator Dashboard, let's dive into some key specifics to help you best understand your commission information.
Date Range
In both your affiliate link and promo code performance tracking options, you'll have the option to focus on a specific time window. If you set a date range here, the link or code usage data displayed will be updated to reflect the time period you've selected. This can be particularly useful when you want to map your performance to specific posts that you've published.
Commission Statuses
Typically, there will be a waiting period after a purchase is made using your affiliate link or coupon codes, in order for the brand to validate the purchase and ensure that the order is not returned. This period of time will vary, depending on your partnering brand or agency's program, and you should be able to find more specifics in the terms of the affiliate program or by reaching out to your Campaign Manager.
The below commission statuses will help you to keep track of this process:
- Approved: Transactions with a commission status of Approved have passed the waiting period with no issues, and will be paid to you.
- Pending: Transactions with a commission status of Pending are currently within the waiting period, and have not yet been approved or declined. If the waiting period passes with no issues, the transaction will move to the Approved status.
- Declined: Transactions with a commission status of Declined have run into an issue that means you are no longer eligible for commission on this order, most often because the product has been returned by the consumer. Commission associated with declined transactions will not be paid to you.
Transaction and Order IDs
These details are unique to each order, so if you ever need to reach out to your Campaign Manager or CreatorIQ's Support Team about a specific transaction, be sure to include one of these ID numbers and the order date, as this will help to quickly identify the payment in relevant systems, ensuring that you get a quicker response to your questions.
If you have further questions about your affiliate performance or commissions, please reach out to your Campaign Manager, or contact the CreatorIQ Support team.