• How do I contact my Campaign Manager?

    What is a Campaign Manager?

    A Campaign Manager is your primary contact at the brand or agency that you are partnering with for your activation.

    How do I contact them?

    If you have questions or updates regarding your partnership, you can reach out to your Campaign Manager within the Campaign Details page of your Creator Dashboard.

    Work with Brands
    Uploading Campaign Content
  • What types of iPhone file extensions are supported in Chrome?

    When using Google Chrome uploading content to your Campaign Details page via an Apple iPhone, you might see an error message related to your file format.


    Warning: Content must be saved as .jpg, .jpeg, .png, .svg, H.264, or AVC files. .HEIC and .HEVC files are currently not supported by Google Chrome. HEIC (High-Efficiency Image Container) and HEVC (High-Efficiency Video Format) are the default file formats when capturing images and videos on Apple iPhones. Both files save files in higher quality — or better than JPEG — and take less storage space.

    While .HEIC and .HEVC files are preferred by the Apple operating system, these file types are not universally supported by all internet browsers.

    💡Tips for a Successful Upload

    Although .HEIC and .HEVC files aren't supported in Chrome, here are some workarounds you can explore:


      Turn on your iPhone's Most Compatible Settings.

      To do this, navigate to Settings → Camera → Formats → Most Compatible. This will ensure that videos are recorded in H.264/AVC.


      Convert the file to a supported formats.

      Keep reading to learn how to convert a file from .HEIC or .HEVC to .jpg, .jpeg, .png, .svg, H.264, or AVC through Windows or MacOS.


    How to Convert .HEIC Files


        1. Navigate to the content in File Explorer.
        2. Right-click on the content and hover over Open with
        3. Select the Photos app.
        4. In the app, click See more.
        5. Select Save as.
        6. Review the location of the file and Save as Type section.
          ▸In the Save as Type section, choose one of the supported file formats.
        7. Upload the content in CreatorIQ.


      1. Navigate to the content in Finder.
      2. Open the content with the Preview app.
      3. In the top menu, select File.
      4. Choose Export.
      5. In the Format dropdown menu, select one of the supported configurations.
      6. Review the file's location and input a label.
      7. Click Save.
      8. Upload the content in CreatorIQ.
    Work with Brands
    Uploading Campaign Content
  • How do I find my archived Instagram Stories?

    Do you need to grab screenshots of past Instagram Stories to share with your collaborating brand or agency? Follow these steps:

    1. Open Instagram, and tap your profile photo in the bottom right corner of the screen.


    2. Then tap the three lines at the top right of the screen.


    3. Select Archive from the menu that appears. This will open your Stories Archive, where you'll see all of the past Instagram Stories you have posted. 


    4. Find the Stories you need to share, and tap on them to open. 💡 Tip: Use the calendar tab to select a date and see all of the stories you posted on that date. 


    5. Grab screenshots of any stories you need, and send them to your collaborating brand or agency!



    Work with Brands
    Uploading Campaign Content