Why am I receiving an error message?

1. Instagram is set as a personal account. 
   
   

   Note: If you do not plan to update to a professional Instagram account, you can still add your username. However, you and your Campaign Manager will not receive most of these benefits.
   
   To add your personal Instagram account:

   1. In your Link Accounts page, click (or + Add Another).
   2. Select Instagram.
   3. Hover over the new section and click Add account.
   4. Enter your username or the full URL of your Instagram account.
   5. Click (or Add) to confirm.
2. A Facebook Page is not connected to your professional (business/creator) Instagram account.
   
   

   Note: The Facebook Page can be blank and does not necessarily have to be active. A Page just needs to be connected to your professional Instagram account.

To fix this, you must:

1. Update your Instagram account type to a business or creator account.
2. Connect or create a Facebook Page through your Business/Creator account.

As a standard, most social platforms request that you review third-party permissions when linking your account with a partnering brand/agency. All permissions must be enabled to successfully authenticate your social accounts.

To fix this, there are two parts – Facebook and your Link Accounts page.

Part One

1. Login to your Facebook account.
2. Click on Settings & Privacy.
3. In the dropdown, select Settings. 
4. Click on Business Integrations.
5. Find CreatorIQ.
6. Click (or Remove).

Part Two

1. After removing CreatorIQ, navigate back to your Link Accounts page.
   
   

   Note: Your Link Accounts is the page you received from your Campaign Manager to connect your social account(s).

2. Hover over your Instagram handle and click (or x) to remove it.
3. Click (or Add another).
4. Select Instagram.
5. Hover over the new section and link your Instagram account.