When using Google Chrome uploading content to your Campaign Details page via an Apple iPhone, you might see an error message related to your file format.
Warning: Content must be saved as .jpg, .jpeg, .png, .svg, H.264, or AVC files. .HEIC and .HEVC files are currently not supported by Google Chrome. HEIC (High-Efficiency Image Container) and HEVC (High-Efficiency Video Format) are the default file formats when capturing images and videos on Apple iPhones. Both files save files in higher quality — or better than JPEG — and take less storage space.
While .HEIC and .HEVC files are preferred by the Apple operating system, these file types are not universally supported by all internet browsers.
💡Tips for a Successful Upload
Although .HEIC and .HEVC files aren't supported in Chrome, here are some workarounds you can explore:
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Turn on your iPhone's Most Compatible Settings.
To do this, navigate to Settings → Camera → Formats → Most Compatible. This will ensure that videos are recorded in H.264/AVC.
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Convert the file to a supported formats.
Keep reading to learn how to convert a file from .HEIC or .HEVC to .jpg, .jpeg, .png, .svg, H.264, or AVC through Windows or MacOS.
How to Convert .HEIC Files
Windows
- Navigate to the content in File Explorer.
- Right-click on the content and hover over Open with.
- Select the Photos app.
- In the app, click See more.
- Select Save as.
- Review the location of the file and Save as Type section.
▸In the Save as Type section, choose one of the supported file formats. - Upload the content in CreatorIQ.
MacOS
- Navigate to the content in Finder.
- Open the content with the Preview app.
- In the top menu, select File.
- Choose Export.
- In the Format dropdown menu, select one of the supported configurations.
- Review the file's location and input a label.
- Click Save.
- Upload the content in CreatorIQ.